RESERVATIONS AND DEPOSITS
To make a booking for the tour of your choice, a deposit of 30% of the total tour price, though no less than $500.00 USD per Client, is required at the time of booking. A booking is binding once the deposit has been paid. While payment of the deposit holds a booking, please be aware that FURTHER DEPOSITS MAY BE REQUIRED ACCORDING TO THE ITINERARY. A booking fee of $50.00 USD will be charged if the booking includes less than 3 nights’ accommodation, car rental only or transfer only. The remaining payment must be submitted no later than 60 days prior to departure. If the deadline for the remaining payment is exceeded, Safari Trackers Adventure will be unable to confirm the booking for the client and deposit will be forfeit. Failure to comply with deposit and payment terms may result in refusal or cancellation of reservation by Safari Trackers Adventure. Please note that some tours have different conditions of payment which may entail stricter conditions for cancellation, e.g. tours utilizing luxury trains, flights and certain safaris. These conditions will be stated in the specific tour terms and conditions.
In order to make your booking, please make sure that you have the correct names, nationalities and date of birth of all travelers as per their passports. Safari Trackers Adventure will hold an option of 7 days from the time we have confirmed a tour before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the date when the service is rendered or the tour commences, cancellation rules will apply immediately. If a hotel is fully booked Safari Trackers Adventure will try to offer you an alternative property of a similar standard.
All payments can be made by credit card, internet transfer (electronic funds transfer) or telegraphic bank transfer (SWIFT). Credit cards are accepted subject to approval and acceptance of any and at a percentage as may be charged by the credit card companies. Funds are normally cleared within five to seven working days. We do not accept the traveler’s cheques.
Participation in one of our tours presumes responsible and considerate behavior with respect to both yourself and other people, and to this end you are expected to comply with the directions of Safari Trackers Adventure and our representatives. We do not recommend that travelers venture alone into unfamiliar or remote areas, especially after nightfall. If you wish to be independent, this should always be in consultation with a travel agency or its local representatives. Should Safari Trackers Adventure not be represented at certain destinations we advise that you consult an up-to-date guidebook as well as local people for advice.
CUSTOM SAFARI PLANNING
For custom safari consultations, one initial safari itinerary including one set of revisions, is proposed gratis. Thereafter a service charge of $250.00 is levied. This charge will be fully credited towards a firm safari booking that is concluded within the next twelve (12) months. We specifically reserve the right to levy a service or booking fee for each Client or other person to whom we provide assistance. Details of the amounts and refund ability and other policies will be disclosed at or before the time they are incurred.
CANCELLATION AND REFUNDS
The following rules apply unless other conditions are stipulated in the tour itinerary or the practical information relating to the specific tour on our website.
Cancellation by the customer
If the customer cancels a tour up to 61 days prior to departure the deposit will be forfeit. If cancellation is made within 60-31 days prior to departure, a penalty fee of 65% of the total price of the tour per Client will be levied. For any cancellation made within 30-16 days before departure, a penalty fee of 85% of the total tour price per person will apply. In the case of cancellations made less than 16 days before the start of the tour we are unable to offer any reimbursement. No refunds will be given by Safari Trackers Adventure for no-shows.
The payment of bank fees for credit card payments and/or bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made. In such cases Clients will be refunded the price of the trip but will not be able to claim any extra expenses.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, special cancellation terms may be negotiated at the discretion of Safari Trackers Adventure if an officially-approved death/sickness certificate is presented.
Cancellation by the travel agency:
In the unlikely event that Safari Trackers Adventure has to cancel a tour or a service for any reason, we will try to offer the choice of an alternative arrangement; otherwise you will receive a full refund. We will do our utmost to inform you about any cancellations at the earliest possible convenience and at the latest 14 days before the commencement of the tour.
The tour and each component Travel Service is totally non-refundable after departure.